Hosting Features
8x5 Phone Support
Shared hosting customers can raise unlimited support cases via phone between 9AM and 5PM Monday to Friday. Alternatively tickets can be submitted online here.
Inticon are able to provide assistance with the configuration of your shared hosting service. For support with specific applications or changes to your website Inticon are able to make recommendation of third party support and development providers.
Inticon also provides a comprehensive knowledgebase, which can be found here.
24x7 Service Monitoring
All Inticon services are monitored around the clock to ensure the highest possible service availability. Our uptime target is 99.99%. Advisories regarding service interruptions or degradation can be found at http://status.inticon.net.au
No Contracts or Setup Fees
No setup charges apply on any Inticon shared hosting service. Your new service will be ready within a matter of minutes of ordering, setup information including usernames and passwords being email address used during signup.
You are free to cancel your Inticon service at any time, no advanced notification is required and any outstanding credit will be refunded. Other hosting providers often require 30 days written notice, forfeiting any payments you have made in advance.
If you are unsatisfied with your new Inticon service within the first 30 days you can take advantage of our 30 day no terms money back guarantee for shared hosting services. Email accounts@inticon.com.au for further information.
Inticon use servers supplied by HP and Dell, storing data on EMC SAN infrastructure. Equipment is colocated within Newcastle, NSW by colocation partner Ipera Communications.
All shared hosting services are provided on cPanel, the industry leading customer control panel allowing easy setup and maintenance of website and email hosting.
Regardless of the plan chosen, PHP 5.2, Perl, CGI and Ruby On Rails are supported. All plans include unlimited MySQL 5 databases.
Constant monitoring of resource utilisation provides proactive reporting allowing Inticon to deploy upgrades ensuring services continue to operate as expected. Reactive altering of service outage is performed by an external monitoring provider ensuring staff are alerted to any issue rapidly.
Inticon own and operate our own network, trusted by businesses Australia wide to serve their websites reliably and quickly to visitors around the world. Inticon colocate shared hosting equipment with Ipera Communications in Newcastle, NSW.
Operating a multihomed BGP v4 network (AS38887), Inticon negotiate transit and peering agreements which ensure customers receive a resilient service, low latency and low page load times.
All shared hosting plans include access to Softaculous, an easy to use application allowing common packages including Wordpress (Blogs), Joomla (CMS), Moodle (Course Management), osCommerce (E-Commerce) to be installed with a single click.
For a full list of packages that can be installed, see http://www.softaculous.com/softwares